FAQ

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Frequently Asked Questions (FAQ):

This is a short list of our most frequently asked questions.

When the remote controller fails in connection with the bluetooth pairing, please restart your cell phone to connect again.

Note: Using WiFi will affect the bluetooth connection.

Mobile VR games, 360o panoramic videos, and 3D movies are three resources which can be used to experience virtual reality. YouTube has a wide selection of virtual reality videos under the 360o Video section. Virtual reality apps can also be downloaded from the iPhone App Store and Google Play.

Voggles can be used with iPhones and Galaxy cell phones.

Yes, there is a designated slot for using your headphones.

Yes, there is a designated slot for charging your cellular device.

Yes, you can! The straps of the Voggles headset may be adjusted for a better experience.

Become part of our community by representing our Voggles family. Share your real life experience with the product and technology we all know and love with the rest of the world.

Contact our reps at info@sociallighthouse.com

We believe that Virtual reality, or VR, is the future of interactive entertainment. VR offers the simulation of real or fictional environments using specialized wearable headgear to give users the illusion of being in another world. Core to the virtual reality experience is complete user immersion, including 360-degree visuals generated by a Voggles head-mounted display.

Please email our PR team at info@sociallighthouse.com.

Your item must be in its original, unused condition to be returned. You must return the item within 30 days of your purchase. If there is a defect with the product, please let us know of the issue. Product that is returned incomplete, physically damaged, or tampered with will not be accepted for return.

Product that has been worn, used, or altered will not be accepted for return or exchange.

To return an item, the original order number must accompany any product to be returned / exchanged.
The product must be in the original box with original accessories, packaging, and manuals. The item must be undamaged, clean, and in brand-new condition. See Return Policy and Return Exceptions.
Mail your returned item to:
Social Lighthouse ℅ Voggles USA Returns Department
16661 Ventura Blvd Suite 444
Encino, CA 91436

You will receive a Full refund within 5-7 business days upon arrival. Our team carefully study each item as they are returned to further improve our quality.

Should any problems or questions arise please contact us at support@vogglesusa.com.